PERFORMANCE EVALUATIONS

Evaluation appointments can be rescheduled up to three times after a 24-hour notification by the customer. It is non-refundable if the evaluation appointment is missed after the 3rd rescheduled appointment.

PREMIUM MEMBERSHIP

A monthly membership fee enables discounted session pricing and requires a card on file. The premium membership is a contractual agreement of one full calendar year. If terminated before the full 12 months, a cancellation fee is charged to the card on file. There is also the option to pay the annual membership upfront.

EXPIRING SESSIONS

All 10/20 session packages expire within 90 days of purchase. Extensions due to health, injury, and/or personal limitations require proof or documentation. To reactivate expired Gold or Platinum sessions, clients can pay a reactivation fee or purchase new sessions to get back on track with the Program & Plan Of Action.

CANCELLATIONS

Cancellations and/or schedule changes require a minimum of one full day's notice. Platinum private training sessions and Gold small group class sessions require 24-hour notice. The session will still be charged if your cancellation is less than 24 hours before the session time. Absent session bookings will still be changed.

REPORT OF INJURY

Private training or program-affiliated customers must submit any documents from their medical providers suggesting the imperative limitation of physical activity for liability purposes. Performance coaches and administration must be notified to ensure all athletes have a safe return to training and services are not impacted. 

REFUNDS

Refunds are to the original form of payment unless by cash or check; the refund is a written check to the person who provided the initial payment.